FAQ

Is it necessary to make a reservation?

Yes, we always recommend booking to guarantee availability.

Do you require a card as a guarantee?

Yes. The card is requested solely to guarantee the reservation for groups of 4 or more people.

What is your no-show policy?

No-shows or late cancellations incur a charge, as indicated on the booking form. This measure is necessary to ensure fairness and respect for our work and the fresh products we use.

Can I modify or cancel a reservation?

Yes, within the time limits indicated at the time of booking. For urgent changes, you can contact us directly.

What are your hours?

Our current opening hours are always shown in the “Book” section and on our Google profile.

Does the kitchen close at a specific time?

Yes. To find out when the kitchen takes last orders, please ask our staff or call us at +39 376 203 5395. Exceptions can be arranged if you contact us directly in advance.

Do you accommodate allergies or intolerances?

Yes, subject to the capabilities of our kitchen. Please inform us of them when making your reservation. Although we indicate the allergens present in our dishes, we cannot guarantee the complete absence of cross-contamination.

Do you have vegetarian or gluten-free options?

We always have some options available; please let us know in advance.

Do you customize the dishes?

No. Our cuisine is based on balance, technique, and a distinct identity; for this reason, we do not accommodate customizations that alter the dish as it was conceived. We will nevertheless do our best to manage any allergies reported when making the reservation.

Do you welcome children?

Yes. We only ask that you let us know when making the reservation.

Are dogs allowed?

Yes, as long as they are small, calm, and well-behaved.

Do you organize tastings?

Yes: we offer six tasting flights — Tomkat’s Choice (from €20, even for one person), Tuscan Reds, Italian Reds, Burgundy Reds, Champagne, and White Wines of the World. They run Monday to Saturday at 6:00 PM and can be booked and paid for online on the Tastings page. For large groups or tailor-made tastings, please write to us.

Can I organize a private event?

Certainly. We are available for private dinners and events, including corporate events.

Can I buy bottles?

Yes: just ask us at the wine bar or write to us at info@tomkatwines.com, and we’ll prepare the bottles for you. The Online Shop featuring a selection of wines is coming soon.

Where can I park?

We are in Lucca’s historic center, at Via Calderia 12. For advice on the most convenient places to park, call us or message us on WhatsApp at +39 376 203 5395.

How can I contact you quickly?

WhatsApp and phone are the quickest ways to reach us.

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Opening hours

Monday – Saturday
18:00 – 23:00
Closed on Sunday